DELIVERY MANAGEMENT

Get anything picked up and delivered

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Get Your item picked up and delivered  Instantly within 1 to 2 hours for instant and 6 to 8 hours for same day. YellowBIRD Instant delivery, is your solution for delivering your goods or documents quickly, easily and safely!

Scheduled & Instant Deliveries

Our delivery service activates the moment your order is confirmed. Our logistics technology automatically assigns a pre-positioned zonal rider in seconds no manual coordination, no delay.

Instant & Same Day Delivery

Our operations platform batches, sequences, and dispatches same-day orders across Kampala's delivery zones with real-time tracking at every step so your customer knows exactly when to expect their delivery, and you know exactly when it was confirmed.

Tracked, Insured, and Professional

Speed without accountability is not a service it is a risk. Every instant & same-day delivery comes with real-time tracking, digital proof of delivery, and built-in Goods-in-Transit Insurance from pickup to doorstep.
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Why Speed Has Become the Standard

The way Ugandan consumers think about online shopping has changed. Mobile money made payment instant. Digital marketplaces made product discovery instant. The last expectation to catch up is delivery and it is catching up fast.

Customers who can pay in seconds and browse in seconds are increasingly unwilling to wait days for a delivery. Research consistently shows that delivery speed is among the top three factors influencing a customer's decision to purchase online and their likelihood to purchase again. For Uganda's merchants, this means that offering fast delivery is no longer a competitive advantage. Not offering it is a competitive disadvantage.

YellowBIRD's instant and same-day delivery service was built to give every merchant regardless of size the ability to compete on delivery speed without building their own rider fleet, hiring dispatchers, or investing in logistics infrastructure.

Two Service Levels

Instant Delivery


Instant delivery is YellowBIRD's fastest service tier designed for orders where the customer expects their delivery to arrive within a short window of placing the order. The moment an order is confirmed on your connected platform, YellowBIRD's logistics system receives it automatically, identifies the customer's delivery zone, assigns the nearest available zonal rider, and pushes the complete job brief to their mobile application  all within seconds.

Best for:
— Food and grocery orders requiring immediate fulfillment
— Pharmaceutical and health product deliveries
— Documents, contracts, and time-sensitive materials
— Urgent retail orders within Kampala's delivery zones
— Any order where the customer's expectation is arrival within the hour.
Instant Delivery:

    • 1 to 2 hours,
    • 20KG Maximus size (70 x 70 x 50 cm)
    • 50km Maximu distance
    • Delivery via MotorBike

Same Day Delivery

Same-day delivery serves customers who place orders during the business day and expect delivery before it ends.

Orders received before the same-day cutoff time are batched, dispatched, and delivered within the same operational day giving customers a defined, reliable delivery window rather than an open-ended wait.

Best for:
 — E-commerce merchants wanting to offer a premium delivery option
— Retail businesses with regular daily order flows
— B2B suppliers delivering to business clients within the city
— Platforms offering same-day delivery as a merchant differentiator
— Customers who need their order today but not necessarily within the hour

SameDay Delivery :

    • 6 to 8 hours pickup
    • 50km distance limit
    • Delivery via MotorBike

FAQ

1Do I need a smart phone to sign up ?
Yes. You should have a smartphone that runs at least Android 9.0 If you don’t have a smartphone, our team can suggest a budget Android phone to get you started.
2How does the YellowBIRD Drivers app work
Once you are a driver, You’ll quickly start to receive ride or delivery requests from the passengers closest to your position, and you’ll be clearly shown the points of origin and destination to which you have to go. The app is easy to use and you will have access to our full training program via the app.
3Will I work on a schedule or can I choose my own hours?
You are your own boss – you choose when you go online and when you end your day. Deliver as much and as often as you want, there's no minimum or maximum number of orders you can or should deliver per week.
4Are there any bonuses for increasing my earnings?
We might run promotions that would allow you to earn extra during peak times, weekends, late hours and days with bad weather. There are also different bonuses and discounts for YellowBIRD driver's app which you will learn more about during your training.
5How do I contact Customer care?
Please check our contact section at the top or bottom of the page for more information on receiving assistance. You will find all our contact details. You can also get in touch with our support team directly via your driver's app.
6How do I get paid?
Our payment cycle runs from Sunday to the following Saturday. If you’re due a payout, we'll send it to you on a weekly basis — no need to wait until the end of the month.